Refund policy

Return and Refund Policy

We want you and your dog to be happy with your Bark & Backroad purchase. Please review the policy below before requesting a return.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be:

  • Unused and in the same condition in which it was received

  • In its original packaging

  • Complete with any included accessories or materials

  • Accompanied by proof of purchase

Items that have been used, washed, altered, damaged after delivery, or returned without approval may not qualify for a refund.

Starting a Return

To request a return, contact us through the Contact page on our website and include:

  • Your name

  • Order number

  • Item you wish to return

  • Reason for the return

  • Photos when the item is damaged, defective, or incorrect

If the return is approved, we will provide return instructions and the correct return address.

Do not return an item to the address shown on the original shipping package. Returns sent without authorization or to an unapproved address may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

Contact us as soon as possible if your item arrives damaged, defective, incomplete, or different from what you ordered. Please include clear photos or video showing the problem and the packaging.

When the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy at no additional cost to you.

Change-of-Mind Returns

Returns requested because you changed your mind or no longer want the item may be accepted when the item meets the eligibility requirements above.

Customers are responsible for return-shipping costs for change-of-mind returns. Original shipping charges are non-refundable unless the product was damaged, defective, incorrect, or the law requires otherwise.

We do not charge a restocking fee.

Order Cancellations

Contact us immediately if you need to cancel or change an order.

We will make every reasonable effort to help, but cancellations are not guaranteed after an order has been submitted for processing or fulfillment. Once an order has shipped, it must follow the standard return process.

Non-Returnable Items

The following items cannot be returned:

  • Used, washed, or altered products

  • Items damaged after delivery

  • Items returned without authorization

  • Gift cards

  • Products clearly marked as final sale

Please contact us before purchasing if you have questions about whether a specific item is returnable.

Exchanges

The fastest way to obtain a different item is to request a return for the original item and place a new order after the return is approved.

If you received the wrong item or a defective product, contact us before placing another order.

Refunds

We will notify you after the returned item has been received and reviewed.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit-card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us through our website’s Contact page.