Terms of service

Terms of Service

Last updated: August 5, 2026

These Terms of Service govern your use of the Bark & Backroad website and your purchase of products from our store.

Throughout these Terms, “Bark & Backroad,” “we,” “us,” and “our” refer to Bark & Backroad and the individual or business operating the store. “You” refers to any visitor, customer, or person using our website.

By visiting our website, placing an order, or using any part of our services, you agree to these Terms of Service. Please do not use the website or place an order if you do not agree to these Terms.

1. Online Store Terms

You must be at least the age of majority in your state or jurisdiction to place an order, or have permission from a parent or legal guardian.

You may not use our products, website, or services for unlawful or unauthorized purposes. You may not attempt to introduce viruses, malicious code, or other harmful material into the website.

2. General Conditions

We reserve the right to refuse service, cancel an order, restrict access, or limit quantities when reasonably necessary, including in cases involving suspected fraud, payment problems, misuse of the website, pricing errors, product unavailability, or violations of these Terms.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without our written permission.

3. Product Information

We work to provide accurate product descriptions, specifications, colors, measurements, images, prices, and availability. However, colors and product appearance may vary depending on lighting, screens, manufacturing changes, and supplier updates.

Measurements listed on product pages are approximate unless specifically stated otherwise.

We reserve the right to correct errors, update product information, change product offerings, or discontinue products without prior notice.

Products may be shipped directly from third-party fulfillment partners or suppliers. Different products within the same order may arrive in separate packages and at different times.

4. Pricing and Availability

Prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, shipping charges, and product availability may change without prior notice. The price shown at checkout at the time an order is submitted will generally apply to that purchase, subject to correction of obvious pricing or technical errors.

Taxes and shipping charges, when applicable, will be calculated or disclosed during checkout.

Placing an item in your cart does not reserve inventory.

5. Orders

Submitting an order is an offer to purchase. An automated order confirmation does not guarantee that the order has been accepted or fulfilled.

We may cancel or limit an order when:

  • The product is unavailable

  • Payment cannot be verified or authorized

  • The billing or shipping information appears incorrect

  • The order is suspected to be fraudulent

  • An obvious pricing or product-information error occurred

  • The order violates these Terms

  • Fulfillment is not reasonably possible

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

6. Billing and Account Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information.

You are responsible for reviewing your shipping address before submitting an order. Contact us immediately if you discover an error. We cannot guarantee that an address can be changed after fulfillment begins.

You are responsible for keeping any customer-account login information secure and for activity conducted through your account.

7. Payment

Payment must be successfully authorized before an order can be processed.

Payment services may be provided by Shopify, payment processors, banks, or other third parties. Your use of those services may also be subject to their respective terms and privacy practices.

We do not control whether a bank or payment provider approves or declines a transaction.

8. Shipping and Delivery

Shipping estimates are estimates rather than guaranteed delivery dates.

Delivery times may be affected by:

  • Supplier processing

  • Carrier delays

  • Weather

  • Holidays

  • Incorrect addresses

  • Customs or security inspections

  • Events outside our reasonable control

You are responsible for providing a secure and accurate delivery location.

Our Shipping Policy contains additional information and is incorporated into these Terms.

9. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellation requests are governed by our Return and Refund Policy, which is incorporated into these Terms.

Do not mail a product to the address printed on its shipping package unless we specifically instruct you to do so. Returns must be authorized and sent according to the instructions we provide.

10. Product Use and Safety

You are responsible for reviewing product instructions, warnings, sizing information, materials, and suitability before use.

Pet products should be used responsibly and with appropriate supervision. Stop using a product if it becomes damaged, worn, unsafe, or unsuitable for your animal.

Bark & Backroad does not provide veterinary advice. Contact a qualified veterinarian regarding your pet’s health, medical needs, behavior, or the suitability of a product for a particular animal.

11. Intellectual Property

The Bark & Backroad name, website design, written content, graphics, logos, photographs, product descriptions, and other original materials are owned by or licensed to Bark & Backroad unless otherwise stated.

You may not copy, reproduce, modify, publish, distribute, or commercially use our content without prior written permission.

Third-party names, trademarks, product names, and logos belong to their respective owners.

12. Reviews, Comments, and Other Submissions

When you submit a review, photo, comment, suggestion, or other content, you confirm that:

  • You have the right to submit it

  • It is truthful and based on your genuine experience

  • It does not violate another person’s rights

  • It is not unlawful, threatening, abusive, defamatory, deceptive, obscene, or harmful

  • It does not contain malicious code or unauthorized advertising

You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, and display submitted content in connection with operating and promoting Bark & Backroad.

We may remove submitted content that violates these Terms or is otherwise inappropriate.

13. Third-Party Tools and Links

Our website may use or link to third-party platforms, applications, payment providers, shipping carriers, social networks, or other services.

We do not control third-party websites or services and are not responsible for their content, availability, security, products, policies, or practices.

Your use of third-party services is subject to the terms and policies of those providers.

14. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by Shopify and other service providers required to operate the store, process payments, fulfill orders, communicate with customers, and prevent fraud.

15. Prohibited Uses

You may not use the website or its content:

  • For unlawful or fraudulent purposes

  • To violate another person’s rights

  • To submit false or misleading information

  • To transmit malware or harmful code

  • To collect information about others without authorization

  • To interfere with website security or operation

  • To impersonate another person or organization

  • To place fraudulent orders

  • To scrape, copy, or commercially exploit website content without permission

  • To engage in harassment, abuse, discrimination, or harmful conduct

We may suspend or terminate access for violations of these restrictions.

16. Disclaimer of Warranties

To the extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available. We do not guarantee that every product will meet every customer’s personal expectations or be appropriate for every pet, vehicle, surface, or use.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, Bark & Backroad will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website, inability to use the website, purchase of products, or reliance on website content.

Where liability cannot be excluded, our liability will be limited to the amount you paid for the product or service giving rise to the claim, except where applicable law requires a different remedy.

This section does not limit liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Bark & Backroad from claims, losses, liabilities, damages, and reasonable expenses resulting from your unlawful use of the website, violation of these Terms, misuse of a product, or infringement of another party’s rights.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

20. Termination

These Terms remain effective unless terminated by you or us.

You may stop using the website at any time. We may suspend or terminate access if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or created a risk to the store, customers, or third parties.

Obligations and liabilities that arose before termination will continue where applicable.

21. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other posted store policies, constitute the agreement between you and Bark & Backroad regarding your use of the website and purchases from the store.

22. Governing Law

These Terms are governed by the applicable laws of the State of Montana and the United States, without regard to conflict-of-law principles, except where mandatory consumer-protection laws require otherwise.

23. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date.

Your continued use of the website after updated Terms are posted constitutes acceptance of those changes to the extent permitted by law.

24. Contact Information

Questions about these Terms may be submitted through the Contact page on the Bark & Backroad website.