Shipping policy

Shipping Policy

Last updated: August 5, 2026

Thank you for shopping with Bark & Backroad. This policy explains where we currently ship, how orders are processed, estimated delivery times, tracking, and what to do if there is a shipment problem.

Where We Ship

Bark & Backroad currently ships to eligible addresses within the United States.

We do not currently offer international shipping.

Order Processing

Orders are typically processed within 1–5 business days after payment is completed.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from shipping transit time.

Estimated Delivery Time

After an order has been processed and shipped, most United States orders are expected to arrive within approximately 7–15 business days.

A typical order may therefore take approximately 8–20 business days from purchase to delivery.

Delivery times are estimates and are not guaranteed. Delays may occur because of product availability, supplier processing, carriers, weather, holidays, transportation disruptions, or events outside our reasonable control.

Fulfillment Partners

Some Bark & Backroad products may be packaged and shipped directly by third-party fulfillment partners or suppliers.

Because products may be fulfilled from different locations:

  • Items from one order may arrive separately.

  • Separate tracking numbers may be provided.

  • Packages may arrive on different dates.

  • Packaging may display a fulfillment partner’s information.

Shipping Charges

Standard shipping within the United States is $8.00.

Free standard shipping is available on orders of $70.00 or more.

Shipping charges and eligibility for free shipping are calculated automatically during checkout before payment is submitted. Promotional shipping offers, when available, may have separate terms or limitations.

Tracking Information

When tracking becomes available, it will generally be sent to the email address or phone number entered during checkout.

Tracking may take up to 72 hours after shipment confirmation to begin showing carrier updates.

Address Accuracy

Please review your shipping address carefully before submitting an order.

Bark & Backroad is not responsible for delays or failed delivery caused by incorrect or incomplete customer-provided information, including:

  • Incorrect street addresses

  • Missing apartment or unit numbers

  • Incorrect ZIP codes

  • Misspelled information

  • Outdated addresses

  • Incomplete delivery instructions

Contact us immediately if you discover an error. We will try to help, but address changes cannot be guaranteed after fulfillment begins.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We will make every reasonable effort to assist, but changes and cancellations cannot be guaranteed after processing or fulfillment has begun.

Once an order has shipped, it must follow our Return and Refund Policy.

Shipping Delays

Please contact us if:

  • Your order has not shipped within the stated processing period.

  • Tracking has stopped updating for an extended time.

  • The estimated delivery window has passed.

  • The carrier reports that the package may be lost.

If we learn that an order cannot ship within the timeframe originally provided, we will contact you with an updated estimate and available options.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm the shipping address on the order.

  2. Check porches, entrances, garages, mail areas, and other secure locations.

  3. Ask household members or neighbors whether they accepted it.

  4. Allow one additional business day.

  5. Contact the carrier using the tracking number.

  6. Contact Bark & Backroad if the package still cannot be located.

Please notify us within seven days after tracking shows delivery so we can assist with an investigation.

Lost Packages

If a carrier confirms that a shipment was lost in transit, we will provide an appropriate resolution, which may include:

  • A replacement

  • A reshipment

  • A refund to the original payment method

The available resolution may depend on product availability and the carrier’s findings.

Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and provide:

  • Your name

  • Order number

  • Description of the problem

  • Clear photographs or video of the item

  • Photographs of the shipping package and label

Do not discard the product or packaging until the claim has been reviewed.

Refused and Undeliverable Packages

Packages may be returned or disposed of when:

  • Delivery is refused.

  • The address is incorrect or incomplete.

  • The carrier cannot access the delivery location.

  • The package is not collected after attempted delivery.

  • The recipient cannot be identified.

Additional shipping charges may apply before an order can be resent when the delivery failure resulted from customer-provided information or failure to accept delivery.

Multiple Shipments

Orders containing more than one item may arrive in separate packages.

Receiving only part of an order does not necessarily mean that the remaining item is missing. Review all tracking numbers connected to the order before contacting us.

Contact Us

For questions about an order or shipment, contact Bark & Backroad through the Contact page on our website.

Please include your order number so we can assist you efficiently.